Mode Policies and Procedures
We require a deposit on your first appointment. Certain appointments including perms, Brazilian Blowouts, Fashion Shades and Color Corrections, will also require a deposit to reserve your time.
Deposits are nonrefundable if you don't show up or give less than a 24-hour notice of cancellation.
We provide a courtesy confirmation text and/or email 48-hours prior to to your appointment. Please inform us if any contact information has changed.
If the appointment is not confirmed and we cannot reach you, the appointment may be cancelled by us, especially if there is a history of no-show appointments in the past.
We require 24-hour notice for cancellations. You must call the salon during business hours to cancel, or use the mobile app. A cancellation or not showing up will result in a fee.
If you are late for an appointment, we may need to reschedule or modify your services.
Pricing is based on time and product. It is subject to increase if additional time or product is needed to accomplish you desired result. Pricing will never be quoted over the phone. We offer complimentary in-person consultations where we can give an estimate based on the process decided upon. We strive for clear communication and pricing.
We hope you are satisfied with our services, but if in the event an adjustment is required, we ask you call within 10 days for any changes that you may require. We do not make any cash refunds.
We want you to have the correct hair care for home use. Any products that are not used can be refunded back to the original payment within 5 days of purchase. Any used products can be exchanged for another product that is equal or less than the original within 14 days after purchase. A limited amount of exchanges/returns per customer are allowed per calendar year.
All tools, brushes, sale product, and hair accessories are nonrefundable.
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and Cash. We do not accept personal checks.