Thank You for choosing Mode Hair Utopia!
We believe that You, the client are The Most Important person in our business.
We want you to walk out of our salon feeling glad you chose Mode for your first appointment and all your future visits.
Honestly, we mean it and we guarantee our services and products 100%.
Upon your next visit, Should you feel better served by another stylist, or colorist Please do so without any hesitation.

APPOINTMENT
Each appointment at Mode will provide you personalized attention with your stylist/colorist of choice. We recommend that you make all appointments in advance to ensure stylist/colorist availability, as well as to secure the time that works best for your schedule. Please arrive 10 minutes before your scheduled appointment time in order to relax, browse style ideas and enjoy a refreshing beverage. If you are late for your appointment, we may need to reschedule your appointment or modify your service(s).

CONFIRMATION TEXT/E-MAIL
For your convenience, we provide a courtesy confirmation text and/or e-mail 48 hours prior to your appointment. We ask that you keep us informed of any changes in your contact information.

STRICT AND ENFORCED CANCELLATION & NO-SHOW POLICY
We require 24-hour notice for penalty free cancellation of appointments. You must call the salon during the business hours directly to cancel your appointment. The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our scheduled filled, thus better serving everyone. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.

CANCELLATION POLICY
Our appointments are confirmed 48 hours in advance.
Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount. These fees will be expected to be paid prior to future visits.

NO-SHOW, NO-CALL POLICY
Any appointment that a client fails to call and adjust or cancel will be considered a “no-show.” Any appointment that is cancelled without 24 hour’s notice may also be considered under this policy.
“NO SHOWS” will be charged 100% of the reserved service amount. These fees will be expected to be paid prior to future visits.
Clients who No Show on more than one occasion must pre-pay, in full, for any services that they would like to schedule.

LATE ARRIVAL
We will always try our best to accommodate you if you’re running late, stuck in traffic, etc. It happens, we know. However, your late arrival can affect the remainder of our teams’ day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great. If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late. We’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day.

Deposits
New Clients: We require a deposit to book and hold the appointment for your first initial visit. Your deposit will be applied toward the final bill. We require 24 hour notice in the event of a cancellation. If no prior notice (24 hour notice) is given, deposit will be non-refundable.

Existing Clients: For certain services, including Keratin Complex, Brazilian Blowout, group services, multiple services, or special request appointments, we require a deposit to book and hold the appointment. The deposit will be applied toward the final bill. We require 24 hour notice in the event of a cancellation. If no prior notice (24 hour notice) is given, deposit will be non-refundable.

Pricing Disclaimer
All pricing is based on time needed and product used to perform each service.  Pricing is subject to increase if additional time or product is needed to accommodate your particular hair needs. If you have any questions on specific pricing, then we urge you to ask your stylist for pricing prior to your service.

Payment Methods
We accept Visa, Master Card, American Express, Discover and Cash.
We do not accept Personal checks.

Service Guarantee
We want you to be happy and satisfied with your services. Therefore, we do ask that you call us within 10 days of your service(s) for any changes that you may require. We are happy for the opportunity to make things right for you. If at any time you feel that you would like to try the services of a different designer at Mode, then we support and recommend that you do so. Our entire team’s talent is at your disposal and discretion.

PRODUCT GUARANTEE
It is important to us that you have the correct hair care products for your use at home. We want you to have exactly what works for you. Returns and exchanges are accepted on all hair care products within 14 days with the proof of purchase. All purchase refunds are processed via the original payment method. Purchases made with a gift card will be refunded back onto a gift card.

Returns on hair dryers, flat irons and curling irons must occur within 14 days of the original purchase date with the proof of purchase. Returned items must consist of all packaging and be in original condition.  We cannot offer returns or exchanges on hair accessories such as clips, brushes, combs, etc. Sales of those items are final.

Complete Color Change/ Corrective Color/ Keratin Complex – Final Pricing by Consultation
Because color prices can vary significantly depending upon the length and density of your hair, a complimentary color consultation is suggested for all new clients. Following your complimentary consultation, multiple visits may be necessary to achieve the desired results to promote the overall health of your hair.

Cell phones
We ask that all cell phones be set to vibrate before entering the salon as a courtesy to other clients and our design team. We strive to provide a relaxing, private and undisturbed atmosphere at all times.

Children Safety Policy
With the utmost respect to the parents, for safety reasons and insurance purposes, We encourage parents to visit the salon without their children unless the child has an appointment. We do not have the facilities to care for children and even the best behaved children are subject to elements of danger in the salon environment (sharp scissors, hot irons, chemicals, glass shelves, etc.). We love children, over half of our staff are parents themselves and understand that this can be a sensitive issue and we hope you understand, we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our other guests.
YOUR UNDERSTANDING IS GREATLY APPRECIATED.

Guest Policy
In the service area of the salon we can only accommodate those clients receiving services. We thank you for your cooperation in advance. Our goal is to provide each client with personalized individual attention. All guests are asked to wait in the reception area.